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home | Collection Tips | Collection Tips Archives

Collection Tips continued

Displaying Matches 47 thru 61 of 100 Found. BACK NEXT

The Telephone and the Computer--A Powerful Combination for Collections
Customer information--current, complete, and conveniently available right at your fingertips--is one key to successful collections. Another is a metho . . . keep reading

Does this situation fall under the auspices of the Fair Debt Collection Practices Act?
Here's an interesting case study that looks at whether or not the Fair Debt Collection Practices Act applies in a collection situation.

The issue of venue comes up here (is the suit filed in the right county?). A second issue is whether or the creditor can claim that, because of a bad check, they're prosecuting a fraud, rather than collecting a debt, and so wouldn't fall under the FDCPA. . . . keep reading

The Fair Debt Collection Practices Act (FDCPA): Some Quick Tips to Avoid Problems Collecting in Today's Troubled Economy
By Steven A. Harms

The Fair Debt Collection Practices Act (FDCPA) is a key federal law which applies to debt collections. Since it is a federal law, it is applicable in all 50 states. However, there are two primary provisions: it only applies to consumer collections, not commercial collections and the law only applies to third party debt collectors, not individuals or businesses collecting their own debts. Some credit grantors believe that it is cost effective if they set up an internal collection agency within their company. . . . keep reading

That Was a Close Call
"It can be difficult to explain why a close call went against a customer," says Michael Dennis, well known credit consultant, lecturer, and credit pra . . . keep reading

Collecting by Type
by Abe WalkingBear Sanchez
When it comes to delinquents, there are three types of customers, two of which also have subtypes. It is necessary to understanding what "type" a cust . . . keep reading

A Simple Collection System That Works
The distributor customers of Hampshire Chemical Corp. (Lexington, Massachusetts), wait until they receive their invoices from Hampshire before they bi . . . keep reading

Effective Collection Strategies
The days of twisting arms to get customers to pay is slowly fading. Today, credit departments that provide service and operate with a sales mentality . . . keep reading

Collection Letters Get Through
What are your chances of reaching a debtor on the phone first try? Just about nil, according to Joseph Volpe, president of Credit America, Inc. (Phila . . . keep reading

A Debtor Call Control and Follow-up System
Each time you contact a debtor about a past-due payment or update paperwork related to debtors, it takes up valuable time. The more efficient your deb . . . keep reading

The Service-Call Ploy
If your company performs service on equipment or machinery, in addition to selling the equipment, that gives you some extra leverage in the collection process. What should you do? Will this work? Here's how one credit manager uses this leverage in his collection process, along with the pros and cons of this method. . . . keep reading

Managing an Uncooperative Account - Ten Common Mistakes You'll Want to Avoid
Five years into a generally satisfactory relationship with one customer, the payments flow began to slow down for a credit manager we spoke with a whi . . . keep reading

Targeting the Decision Maker
It's more and more difficult these days to get through on the telephone, especially if you're trying to collect. Collections expert Michael Dennis offers up eleven specific techniques designed to help you get through and actually REACH the decision-maker. . . . keep reading

Six Tips to Make Your Collection Calls More Succesful
Here are six tips to make your in-house collection calls more successful: Use a calm, firm voice. This will avoid making the customer feel threat . . . keep reading

Countering a Stall Tactic: Look For Contradictions
"Debtors have gotten much more sophisticated in their stall tactics. Some have many stories to justify their nonpayment. Detailed documentation is the . . . keep reading

Sidestepping A Stall
The old "hello? hello? hello? ..." stall from a debtor customer is kind of clever and can be effective (for the debtor)! Learn how this bank counters this ploy! . . . keep reading

Displaying Matches 47 thru 61 of 100 Found BACK NEXT

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