Home | Forum | Tell a Friend | Text Size | Search | Member Area
 Join Us
Gain immediate access to all our articles, features, how-to's, discussion group, archives plus. Click here for details.

 About this Site
About this Site
Collection Gurus
Sample Articles
Subscribe Today
Feature Articles
Collection Management
Collection Stats
Collection Tips
Construction Credit
Consumer Credit Mgmt
Credit Cards
Credit Mgr's Letter
Credit Procedures
Download Library
Legal Issues
Member Profiles
Most Popular
Outside the Box
Press Releases
Site Map
Telephone Collection
Tip of the Week
Subscribe to our RSS Feed
Affiliate Program
Article Index
Contact Us
Tell a Friend
Text Size
Your Account
Books & Special Reports
Product Department
Our Guarantee
Privacy Policy
Terms of Use

home | Feature Articles
Feature Articles
Feature Articles

Find the latest feature articles here!

We generally post new articles a couple of times a week, and most of them can be found right here. Click on any headline below to find the full article.

And be sure to click the 'view more articles' link at the bottom of the page to read articles you may have missed.

An Innovative & Proven Strategy For Solving Collection Problems Before They Occur
An Innovative & Proven Strategy For Solving Collection Problems Before They Occur In some cases, unanticipated cash-flow problems will slow up a customer's payments. In other cases, the customer never really intended to pay you within terms anyway. There may not be much you can do about the first group. But, as this credit veteran shows, there are ways of solidifying payment commitments up front. When Sales presents her with a marginal account, Credit Manager Mary Lynn Jordan of Projections Unlimited, Inc. sends out when she calls a "goofy little terms letter." It basically says that if payment exceeds 45 days, credit terms (3/10, net 30) may be withdrawn. . . . keep reading
Online Skip-Tracing Secrets from an Expert
By John Kenny
Online Skip-Tracing Secrets from an Expert A disconnected phone, an invoice in returned mail and payments past-due for more than 30 days are pretty good indicators that your debtor has "skipped" out on their obligation to you. But that doesn't have to be the end of the story. Now you have to get out the cross directory books and start looking up names similar to your debtor, names and phone numbers of their neighbors, etc., in an effort to find out where your debtor went, right? . . . keep reading
Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff
By Robert Holt
Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff Aggressive hard-hitting collectors have been favorites for years, but... You have just been selected to open a new collection department office. What type of individual would make a good collector? Someone aggressive, right? A real go-getting, hard hitter that will collect all of the money--and quickly. I submit that this is precisely not the type of person needed. . . . keep reading
Nine Steps to Better Collection Calls-Become a Top Performer
One: Understand your company and department goals and how you play a part in attaining them. Two: Instill a clear, concise objective into each call you make. Set out to accomplish so . . . keep reading
Collection Agency Scams and Ripoffs
Emil Hartleb
Collection Agency Scams and Ripoffs A while back Mary Zarwecki, Credit Manager at Fort Worth Paper received a call from Mark Roberts a salesperson from Wasserman, Levy & McCarthy, a collection agency located in Sun City Florida. It was an opportune call for Roberts, in that several days before Mary had made a collection call to her company's customer, ABCO Printing. ABCO owed $5,000 and had been past due for five months. The collection call did not go well. ABCO told Mary that they disputed the account because of faulty merchandise and would not pay the account until an adjustment was made. . . . keep reading
Nine Building Blocks to a Successful Negotiation
Richard Macias
Nine Building Blocks to a Successful Negotiation 1. Leverage Both sides must want something or else there is no point to be negotiated. Usually one side needs the bargain more than the other. The difference in this wants/needs equation is leverage. You may not have leverage, but you don't need to be at a disadvantage. The key is in your preparation. . . . keep reading
What Services Should You Demand of an Outside Collection Agency?
By Jerry Kaplan
What Services Should You Demand of an Outside Collection Agency? There are a lot of collection agencies out there that would be happy to get your business. You might be using one or more of them now. But are they giving you the services that you deserve? Here is a list of services that top-flight agencies offer (and that you should be getting) as well as a few tips on what to watch out for. . . . keep reading
Pre-Litigation Checklist: What To Do Before Contacting Your Attorney
Michael Niborski
Much time and money is spent in having lawyers research the information to which you have better access. An essential element of winning a lawsuit, without spending excessive time and money in att . . . keep reading
 Tip of the Week
Sign up here
for our Free
Tip of the Week! 
Privacy Notice: We will never share your email with anyone.
 Discussion Forum
Recent Forum Posts
• good interview Qs for hiring collectors?
• Metrics for in-house Collectors?
• Caller ID in collections?
• Missing one of the "Seven Key Traits of Top Collectors" - Is that an Achilles' Heal for Collectors?
• Receivable Meeting format?
• When to place accounts for collection?
• Collection Settlements
Here's what our members are saying ...
"What a great resource! This is the perfect place to refer our customers who have collection problems so they can improve their collections. I figure if we can help them collect faster, they can pay us faster and order more product."

William C. Edgar, CCE
Director of Credit
Zippo Manufacturing

"I can't believe I didn't find out about your site sooner."

"It was exactly what I was looking for."
Jim P.
Hot Springs, AR

"The first item I found in your download library made my subscription worthwhile. I'm definitely renewing!"
John A.
Kerrville, TX

"Your site saved the day for me. The video tutorial helped me quickly and solve a problem I've been struggling with for a year.
Robert K.
London, UK

"I can't say enough about how valuable your site has been to our business. The articles and especially the free downloads really are great."
Victor O.
Seattle, WA