Tip of the Week Archives
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Collections: Focus on the PICTURE!|
Collectors need to sound professional on the phone. One way to get them to do so is to focus on the word "PICTURE." P = Pitch. Collectors should use a lower rather than a higher pitched voic . . .
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"What a great resource! This is the perfect place to refer our customers who have collection problems so they can improve their collections.
I figure if we can help them collect faster, they can pay us faster and order more product."
William C. Edgar, CCE
Director of Credit
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Hot Springs, AR
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"Your site saved the day for me. The video tutorial helped me quickly and solve a problem I've been struggling with for a year.
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