CollectionForum.com
Home | Forum | Tell a Friend | Text Size | Search | Member Area
 Join Us
Gain immediate access to all our articles, features, how-to's, discussion group, archives plus. Click here for details.

 About this Site
About this Site
Collection Gurus
Sample Articles
Subscribe Today
 DEPARTMENTS
Feature Articles
Checklists
Collection Management
Collection Stats
Collection Tips
Construction Credit
Consumer Credit Mgmt
Credit Cards
Credit Mgr's Letter
Credit Procedures
Download Library
FDCPA
Forum
Legal Issues
Member Profiles
Most Popular
Negotiations
Outside the Box
Press Releases
Site Map
Telephone Collection
Tip of the Week
Subscribe to our RSS Feed
 RESOURCES
Affiliate Program
Article Index
Contact Us
Help
Tell a Friend
Text Size
Your Account
 PRODUCTS
Books & Special Reports
Product Department
 Other
Our Guarantee
Privacy Policy
Terms of Use
 Features



home | Tip of the Week | Six Tips to Make Your Collection Cal . . .
 

Six Tips to Make Your Collection Calls More Succesful

Printer-Friendly Format

Here are six tips to make your in-house collection calls more successful:

  1. Use a calm, firm voice. This will avoid making the customer feel threatened, and will make it much easier to negotiate payment.

  2. Be courteous. Right now, that customer may owe your company money. However, your company might want to have it back as a good customer someday. Therefore, collect in a businesslike manner. Remember, you may be sitting next to the debtor at the next ball game!

  3. Be direct. Don't beat around the bush. Be factual and to the point when discussing the amount owed and terms of payment. If you waver, the customer may not take you seriously. Surprisingly, most people will not object to unemotional statements of fact.

  4. Solve product complaints. If the customer complains that the product did not perform as expected or it was defective in some way, get that situation resolved immediately. If you don't, you will never collect the money.

  5. Ask the customer to help you. Offer to discount the invoice if the customer can pay you today. Use terminology such as, "We need to improve our cash flow. Could you help us?" Now the customer is no longer the villian, but the hero. It can help you with your business by paying its past-due account today.

  6. Secure payment quickly. If the amount warrants it, offer to send a courier to pick up the check.



Printer-Friendly Format
·  Countering a Stall Tactic: Look For Contradictions
·  Sidestepping A Stall
·  Collection System Improves Productivity
·  Letter Checklist: The "Seven Cs" of Collection Communications
·  The Power, Knowledge & Skills You'll Need to Be a Cash Flow Expert
·  Credit Pro's 4 Steps to Professional Collection Calls
·  Telephone Collections: Nine Tips
·  9 Point Checklist For Your Final Demand Letters
·  Q&A: The Collections Bug: Prevention Is the Best Medicine--Advice to a Newcomer
·  Online Skip-Tracing Secrets from an Expert
·  Some Tips for Bringing in the Bucks
·  Nine Key Skills to Look For in Great Collectors: How to Hire and Train a Collections Staff


 Tip of the Week
Sign up here
for our Free
Tip of the Week! 
Name:
Email:
Privacy Notice: We will never share your email with anyone.
 Discussion Forum
Recent Forum Posts
• good interview Qs for hiring collectors?
• Metrics for in-house Collectors?
• Caller ID in collections?
• Missing one of the "Seven Key Traits of Top Collectors" - Is that an Achilles' Heal for Collectors?
• Receivable Meeting format?
• When to place accounts for collection?
• Collection Settlements
 TESTIMONIALS
Here's what our members are saying ...
"What a great resource! This is the perfect place to refer our customers who have collection problems so they can improve their collections. I figure if we can help them collect faster, they can pay us faster and order more product."

William C. Edgar, CCE
Director of Credit
Zippo Manufacturing


"I can't believe I didn't find out about your site sooner."

"It was exactly what I was looking for."
Jim P.
Hot Springs, AR


"The first item I found in your download library made my subscription worthwhile. I'm definitely renewing!"
John A.
Kerrville, TX


"Your site saved the day for me. The video tutorial helped me quickly and solve a problem I've been struggling with for a year.
Robert K.
London, UK


"I can't say enough about how valuable your site has been to our business. The articles and especially the free downloads really are great."
Victor O.
Seattle, WA