Revenge may be sweet, but in credit and collections it doesn't pay the bills.

Tempting as it may be to give a chronic complainer a piece of your mind, this is a temptation that you, as a professional credit staffer must resist.

Dunning should take the position that she's glad the problem is resolved--even though her company was completely blameless. And if you've had your fill of an irate customer and you think you're going to blow your cool, ask another member of the staff to handle the account.

Every customer-- no matter how annoying--represents an opportunity to add to your company's profits.


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