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Most Popular Articles on this site

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The list shows the most widely read articles on this site.

  1. What Services Should You Demand of an Outside Collection Agency?
    By Jerry Kaplan
    There are a lot of collection agencies out there that would be happy to get your business. You might be using one or more of them now. But are they giving you the services that you deserve? Here is a list of services that top-flight agencies offer (and that you should be getting) as well as a few tips on what to watch out for. . . . keep reading

  2. You Can't Collect? Then What?
    If you are unable to collect a past due on your own, you basically have four choices: Write it off. Take it to small claims court. Send it to a c . . . keep reading

  3. Practical Tips For Writing Effective Credit & Collection Letters
    Writers of any business correspondence have to know how to influence others to see their point of view. The key in credit letter writing is that the l . . . keep reading

  4. Negotiate Better Collection Deals Now - The Five Pillars of Succesful Negotiations
    Barry Elms
    If you make a collection call with compromise high on your agenda, chances are that you will compromise far too soon and end up conceding far too much . . . keep reading

  5. Is this a Consumer Debt or a Business Debt?
    James Moore purchased computer equipment from ABC Electronics for the grocery store he had operated for almost his entire life. Repeated illnesses forced him to close the store, however, and he was unable to make payments and finally defaulted. ABC wrote him three letters and then referred the matter to a collection agency. The agency called Moore at his place of business several times, and each time they got a recorded message. Then, after a search at the county clerk's office turned up Moore's home address, the agency began placing calls to his home. After the fourth call, Moore consulted an attorney and instituted a suit against the agency for violation of the Fair Debt Collection Practices Act. Moore charged that the telephone calls constituted an abuse of debt collection practices and that since he was an individual doing business as a trade name, he should be covered under the Fair Debt Collection Practices Act. The agency argued that Moore was a business debtor, and that therefore the transaction was not a consumer transaction and should not be covered under the FDCPA. Who is right? . . . keep reading

  6. Collection Training: Developing Self-Management Work Teams
    "We have 20 skip tracers, two analysts, and one part-time employee," says one Wisconsin collection department manager. He also had a directive from m . . . keep reading

  7. Putting a Wrench in Delinquent Customers' "Systems"
    One Nebraska credit manager (who has asked to remain anonymous) splits up collection calls with her assistant. Each takes one half of the delinquents . . . keep reading

  8. Breach of Peace
    "I know we've had a lot of rain, and I'm sorry you lost a big account. But I've got problems too. You're a thousand dollars behind on the two new mowe . . . keep reading

  9. You and Your Collection Agency - Protect Yourself by Asking These 14 Questions
    Mike Lawrence
    If you are like most credit grantors, you are constantly bombarded with solicitations from collection agencies. Most use slick and very convincing pre . . . keep reading

  10. Progressive Collections
    "I start out positive, and I never give up," says Joanne Swyers, CCE, corporate credit manager for Miller Paint Company (Portland, Oregon), "I have an . . . keep reading

  11. Top Collection Agency Reveals Strategies With Collectors: Hiring, Training & Operational Tips
    "When I advertise for collectors, I always include that this office uses a predictive dialer," says Bernie Donoghue, collection manager of Dun & Brads . . . keep reading

  12. Industry leaders establish alliance partnership
    Construction industry to directly benefit from Caine & Weiner and BICA's 187 years of combined credit and collection expertise Woodland Hills, CA-- . . . keep reading

  13. CCAA Executive Director Emil Hartleb to Retire
    November 15, 2010
    Meg Scotty, Chair of the Commercial Collection Agency Association (CCAA), announces that Emil Hartleb, Executive Director of the CCAA, has indicated his decision to retire as CCAA's Executive Director effective as soon as a replacement is found.

    Ms. Scotty indicated, "It is with reluctance that the Council of the CCAA has accepted Emil's retirement. He has served the CCAA, its members and the business credit community well for the years he has served as Executive Director. . . .
    keep reading

  14. Industry ARM leader Coface joins alliance with DebtWatcher
    May 10, 2010
    Gibbsboro, NJ -- DebtWatcher, an innovative Internet based interactive debt-search and alert system announced today that Coface Collections North Amer . . . keep reading

  15. Solicit During Collections
    "We've had more sales success during collections than under many other circumstances," observes one veteran bank manager. "We try to make a positive o . . . keep reading

  16. Why the First Collection Call is the Most Important - and What You Should Be Finding Out
    The first call is the most important collection call you make, according to Credit Manager James Norwood, CBF, for Industrial Computer Source, Inc. (S . . . keep reading

  17. The Debtor Won't Pay Voluntarily -- So Now What Happens? A Look at the Suit Decision and Process
    Collecting open accounts on a voluntary basis is becoming increasingly difficult. According to a widely-reported 2009 study conducted by the United States Government, 20% of US households in the have no landline telephone, using only cellular phones. In 2003 that number was only 5%. Factor in caller-ID, private line blocks and voicemail and it is becoming virtually impossible to talk to someone who doesn't want to talk to you. That includes most debtors. Demand letters, while effective, require a debtor has to take affirmative action to make payment. What happens when they don't? That's when the creditor has to make a decision as to whether to file suit to enforce its claim. . . . keep reading

  18. Collection Processes Outlined
    "I don't do much letter writing anymore," notes Jan Perlman, credit manager for Medo Industries, Inc. (Tarrytown, N.Y.). But when her other efforts to make contact with a delinquent customer have failed, she will sometimes send a certified letter--to make sure it is received--and follow up with a phone call. She cites a recent situation with one long-term customer. Medo's experience with this company had been very eventful. After satisfactory relations for several years, credit privileges had to be suspended when they ran into severe financial problems. . . . keep reading

  19. Collections--Being "Nice"
    "I absolutely guarantee I can out collect hard noses by being nice," says one West Coast retail collection manager, "and it's important to train your . . . keep reading

  20. How to Overcome Five Common Obstacles to Getting Paid
    Bad debtors often have a method to their badness. Once you figure out what it is, you can get them to reform their ways and pay your company on time. Here are five types of late-paying customers--and some strategies for getting them to speed up payment. . . . keep reading

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