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21. Breach of Peace
    "I know we've had a lot of rain, and I'm sorry you lost a big account. But I've got problems too. You're a thousand dollars behind on the two new mowe . . . keep reading
    
    
22. Banks Can Freeze Bankrupt Consumers' Accounts
    The U.S. Supreme Court has given banks permission to freeze the accounts of bankrupt customers who have defaulted on loans made by the banks. The case . . . keep reading
    
    
23. Putting a Wrench in Delinquent Customers' "Systems"
    One Nebraska credit manager (who has asked to remain anonymous) splits up collection calls with her assistant. Each takes one half of the delinquents . . . keep reading
    
    
24. You Can't Collect? Then What?
    If you are unable to collect a past due on your own, you basically have four choices: Write it off. Take it to small claims court. Send it to a c . . . keep reading
    
    
25. Collection Training: Developing Self-Management Work Teams
    "We have 20 skip tracers, two analysts, and one part-time employee," says one Wisconsin collection department manager. He also had a directive from m . . . keep reading
    
    
26. Practical Tips For Writing Effective Credit & Collection Letters
    Writers of any business correspondence have to know how to influence others to see their point of view. The key in credit letter writing is that the l . . . keep reading
    
    
27. What Services Should You Demand of an Outside Collection Agency?
    By Jerry Kaplan
    There are a lot of collection agencies out there that would be happy to get your business. You might be using one or more of them now. But are they giving you the services that you deserve? Here is a list of services that top-flight agencies offer (and that you should be getting) as well as a few tips on what to watch out for. . . . keep reading
    
    
28. Collection Processes Outlined
    "I don't do much letter writing anymore," notes Jan Perlman, credit manager for Medo Industries, Inc. (Tarrytown, N.Y.). But when her other efforts to make contact with a delinquent customer have failed, she will sometimes send a certified letter--to make sure it is received--and follow up with a phone call. She cites a recent situation with one long-term customer. Medo's experience with this company had been very eventful. After satisfactory relations for several years, credit privileges had to be suspended when they ran into severe financial problems. . . . keep reading
    
    
29. Solicit During Collections
    "We've had more sales success during collections than under many other circumstances," observes one veteran bank manager. "We try to make a positive o . . . keep reading
    
    
30. Progressive Collections
    "I start out positive, and I never give up," says Joanne Swyers, CCE, corporate credit manager for Miller Paint Company (Portland, Oregon), "I have an . . . keep reading
    
    
31. CCAA Executive Director Emil Hartleb to Retire
    November 15, 2010
    Meg Scotty, Chair of the Commercial Collection Agency Association (CCAA), announces that Emil Hartleb, Executive Director of the CCAA, has indicated his decision to retire as CCAA's Executive Director effective as soon as a replacement is found.
    Ms. Scotty indicated, "It is with reluctance that the Council of the CCAA has accepted Emil's retirement. He has served the CCAA, its members and the business credit community well for the years he has served as Executive Director. . . . keep reading
    
    
32. The Debtor Won't Pay Voluntarily -- So Now What Happens? A Look at the Suit Decision and Process
    Collecting open accounts on a voluntary basis is becoming increasingly difficult. According to a widely-reported 2009 study conducted by the United States Government, 20% of US households in the have no landline telephone, using only cellular phones. In 2003 that number was only 5%. Factor in caller-ID, private line blocks and voicemail and it is becoming virtually impossible to talk to someone who doesn't want to talk to you. That includes most debtors. Demand letters, while effective, require a debtor has to take affirmative action to make payment. What happens when they don't? That's when the creditor has to make a decision as to whether to file suit to enforce its claim. . . . keep reading
    
    
33. Industry leaders establish alliance partnership
    Construction industry to directly benefit from Caine & Weiner and BICA's 187 years of combined credit and collection expertise Woodland Hills, CA-- . . . keep reading
    
    
34. Top Collection Agency Reveals Strategies With Collectors: Hiring, Training & Operational Tips
    "When I advertise for collectors, I always include that this office uses a predictive dialer," says Bernie Donoghue, collection manager of Dun & Brads . . . keep reading
    
    
35. Collections--Being "Nice"
    "I absolutely guarantee I can out collect hard noses by being nice," says one West Coast retail collection manager, "and it's important to train your . . . keep reading
    
    
36. Prime-Time Collecting
    In the TV industry, "prime time" runs from 6:00 p.m. to 10 p.m. "Collection prime time is a little different," says Florida collection professional. " . . . keep reading
    
    
37. Interactive Bill Presentation and Payment
    Your collector reaches a delinquent debtor by phone and gets a promise to pay. Will that promise be kept? Maybe yes, maybe no. Wouldn't be infinitely . . . keep reading
    
    
38. Negotiate Better Collection Deals Now - The Five Pillars of Succesful Negotiations
    Barry Elms
    If you make a collection call with compromise high on your agenda, chances are that you will compromise far too soon and end up conceding far too much . . . keep reading
    
    
39. Why the First Collection Call is the Most Important - and What You Should Be Finding Out
    The first call is the most important collection call you make, according to Credit Manager James Norwood, CBF, for Industrial Computer Source, Inc. (S . . . keep reading
    
    
40. How to Overcome Five Common Obstacles to Getting Paid
    Bad debtors often have a method to their badness. Once you figure out what it is, you can get them to reform their ways and pay your company on time. Here are five types of late-paying customers--and some strategies for getting them to speed up payment. . . . keep reading
    
    

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