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home | Credit Mgr's Letter | Consumers May Be Wary of Giving Acco . . .
 

Consumers May Be Wary of Giving Account Numbers

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Creditors who rely on using demand drafts to debit consumers' accounts may find it more difficult to get consumers to release their checking account numbers because of a telemarketer's recent account debiting scam.

The Federal Trade Commission has warned that fraudulent telemarketers and their cohorts are using a combination of lies and intimidation to get consumers' checking account numbers and then using demand drafts to debit their accounts without the consumers' express authorization.

"We're telling consumers to suspect fraud and hang up immediately if a telemarketer asks for the numbers on the bottom of their checks for 'identification' purposes or so that the telemarketer can deposit 'prize winnings' into their accounts," says Jodie Bernstein, director of the FTC's Bureau of Consumer Protection. She also said that under the FTC's Partnership for Consumer Education, five companies that are among the largest in the automated payment systems industry will send millions of consumers tips from an FTC "tip sheet" on how to avoid becoming a victim of demand draft fraud. The automated payment systems industry consists of companies that take computerized information from marketers and actually create the demand drafts that the marketers can then present to the consumers' banks for payment. These companies, in most instances, also mail each account holder a confirmation notice stating the amount of the draft and the merchant's identity. The consumer tips will be included on these confirmation notices. The companies mail approximately 1.5 million letters every month.

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With all of the focus on the negatives of demand drafts, consumers are likely to become wary of anyone asking for such drafts--even legitimate creditors. Clear information is the creditor's best defense. Carefully outline how the draft works and why you want to use this collection method. If the customer mentions the fraudulent telemarketing scams, explain why this transaction is different and how you will protect the customer from any unauthorized use of his or her account. Give the person time to investigate and consider the collection option. By fully explaining your reasons for using a demand draft and giving the customer a chance to consider the option, you will be more likely to gain the person's trust and collect the debt.

Editor's Note: This article originally appeared in the Credit & Collection Manager's Letter.


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