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Reducing Collector Turnover

Many collection agencies have a difficult time attracting enough collectors just to keep pace with turnover. So what must agencies that are growing rapidly do? What, for example, would an agency do if it landed a contract requiring an additional 30 collectors in the next 30 days?
  • why this agency restricts hiring to those with experience in collections, and the two things that accomplishes
  • why they look for collectors with portfolios and what that tells them
  • what they look for when checking references on their applicants
  • how they worked with a psychologist to develop an personality skills assessment test
  • work-related benefits that attract good applicants
  • a special career track they've developed, including the four levels in that program
  • how they screen those who seem fit to become managers
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