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Medical Collections by Phone

While acknowledging that a series of letters can be useful in medical collections, Dorothy Sweeney, vice president of the Health Care Group, Inc. (Plymouth Meeting, Pa.) contends that the telephone is much more effective. Learn...
  • The importance of preparation before making a collection call
  • Five questions you should know the answer to before you make your collection call
  • Other preparation you should make make prior to each call and why it's so important
  • A very specific, seven-step process once the call is made
  • The pros and cons of allowing the debtor to speak with the physician
  • Specific strategies to use once you determine which category the debtor falls into (slow payers, hardships)
  • Positive collections: Four specific ways to offer encouragement that may help bring payment in
  • When to give up and turn the debt over to a third party
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