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Construction Supply Credit Manager Develops New Collection Process

When customer accounts at one Alabama construction supply company get to the 60-day column, the credit manager calls to begin the collection process. In the past, she found that the reason for late payment was not a cash-flow problem or other financial difficulty, but a billing problem. For example, the invoice wasn't received, or it was lost or misplaced, or there was an error, question, or other problem. All of these led to delays of 30 days or more. Here's the new collection program she developed to alleviate these problems. . . . (to read the remainder of this article, please log in below.)
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