Home | Forum | Tell a Friend | Text Size | Search | Member Area
No Shortcuts in Collector Training

Many collection departments and agencies have found success in having one or more experienced collectors conduct new employee training. But while these veterans do indeed know the ins and outs of the profession, few of them have a professional background in education, particularly adult education. George Huyler, vice president, Human Resources, for Management Adjustment Bureau, Inc. (Buffalo, N.Y.), which employees upward of 200 professional collectors, contends that truly effective training requires using trainers who have a professional background in adult education.
  • the differences in the way that adults and children learn, and the implications for training collectors
  • the three ways adults learn
  • what the first week's orientation covers - and the three ways it is communicated to new hires
  • how and why mentors are such an important part of the training process, and the four characteristics they use to identify superior mentors
  • specific tasks that mentors work on with their proteges
. . . (to read the remainder of this article, please log in below.)
The resource you have requested is available only to current members.

If you are a current member, log in using the form below. If you are not a member, we invite you to view the subscriber benefits at Membership Benefits



Remember my ID on this computer
Forgotten Password?
If you are a current member and have forgotten your password, enter your email address below, and your password will be emailed to you.
Send Password
Your email address:

If your membership has expired and you wish to renew, visit the Membership Benefits Page.

Membership Has Its Advantages
Membership has its advantages

A subscription to gets you instant access to:

  • Collection Letters in our easy-to-use download section that you can start to use today to begin tackling all your thorny collection issues

  • Expert advice from from the leading experts on all aspects of collections

  • Downloadable checklists to help you manage your collections

  • Downloadable letters that are ready to go right away or easily modified to fit your situation

  • Access to our excluse, members-only Collection Forum, where you can reach out to peers and experts to find solutions to your toughest collection and A/R issues.

  • And much more!

Subscribe today and get all this and more. Just $99 and $12.95 per month thereafter.

Join now using our secure online order form.