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Ten Steps To More Effective Collections

Recently, Connecticut Natural Gas Corporation (ONG), Hartford, Connecticut, a division of Energy East, streamlined its collection effort and significantly decreased write-offs and improved receivables. "I felt we could do a better job collecting money, reducing bad debt and streamlining our internal processes," says Credit and Collection Manager Lucy Davis. "Now we're proactive instead of reactive." On the recommendation of an outside consultant who had reviewed the credit and collection process, the department: . . . (to read the remainder of this article, please log in below.)
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