Reducing Collector Turnover Many collection agencies have a difficult time attracting enough collectors just to keep pace with turnover. So what must agencies that are growing rapidly do? What, for example, would an agency do if it landed a contract requiring an additional 30 collectors in the next 30 days?
- why this agency restricts hiring to those with experience in collections, and the two things that accomplishes
- why they look for collectors with portfolios and what that tells them
- what they look for when checking references on their applicants
- how they worked with a psychologist to develop an personality skills assessment test
- work-related benefits that attract good applicants
- a special career track they've developed, including the four levels in that program
- how they screen those who seem fit to become managers
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