Collections -- The Human Side


Home \| Forum \| Tell a Friend \| Text Size \| Search \| Member Area

Collections -- The Human Side

"Credit professionals must be 'people' people," insists Kathleen Tomlin, CCE, credit manager at Kaiser Cement Corp. (Pleasanton, Calif.). "You have to realize that when you're calling a customer for money, you're not talking to a company, an account, or a statistic. You're talking to a real person--just like you. You're asking that real person to cut you a check and mail it to you."

what techniques Tomlin uses to develop a good personal relationship with her customers
a little, but much appreciated, gift that Tomlin brings with her when visiting customers

. . . (to read the remainder of this article, please log in below.)

The resource you have requested is available only to current members.

If you are a current member, log in using the form below. If you are not a member, we invite you to view the subscriber benefits at Membership Benefits

Forgotten Password?
If you are a current member and have forgotten your password, enter your email address below, and your password will be emailed to you.

If your membership has expired and you wish to renew, visit the Membership Benefits Page.

Membership has its advantages

A subscription to CollectionForum.com gets you instant access to:

Collection Letters in our easy-to-use download section that you can start to use today to begin tackling all your thorny collection issues
Expert advice from from the leading experts on all aspects of collections
Downloadable checklists to help you manage your collections
Downloadable letters that are ready to go right away or easily modified to fit your situation
Access to our excluse, members-only Collection Forum, where you can reach out to peers and experts to find solutions to your toughest collection and A/R issues.
And much more!

Subscribe today and get all this and more. Just $99 and $12.95 per month thereafter.

Join now using our secure online order form.