Encouraging Assistance for Struggling Customers With as many bankruptcies as there are in today's world, it can be difficult for consumers to find the kind of counseling they need to get out--and stay out--of unmanageable debt. Credit Counseling Centers, Inc. (Farmington Hills, Mich.), affiliated with the National Foundation for Consumer Credit (NFCC), is one of the services that can provide effective counseling and education on paying debts and the wise use of credit. This article details both the counseling process and the education process used.
- How an action-plan is developed to help a consumer with a debt problem
- What types of counseling are offered
- How they implement an alternative to bankruptcy with their Debt Management Program (DMP)
- Who pays their fees
- How they keep the client motivated to continue paying their debts
- How counselors are educated
- Why some of programs don't fully address the problems
- How they measure results and what they consider a success
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