EBPP: Service and Savings Northeast Utilities (Hartford, Conn.), which has customers in Connecticut, Massachusetts, and New Hampshire, is in the process of rolling out the newest technology for utility billing--technology that is designed to offer benefits to the utility and its customers. What is it? Electronic bill presentment and payment (EBPP). Here you'll learn:
- The key capabilities of the system - what customers can do
- Northeast Utilities' primary motivations for making the switch
- Specifics of their six-phase plan for rolling the program out
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