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Collections Professionals Are Sales People Too: 14 Steps to Help You Sell Your Credit and Collections Efforts

Credit and collections professionals are sales people too. Anyone in a credit and collections role must realize sales is one of their primary responsibilities. However, if you ask most collectors if they are sales people, their hair bristles. If you are in credit and collections, you sell concepts to people within your company and to customers. Internally, policies, procedures and good business practices must be followed. Your sales staff must be continuously sold when a credit extension may be impossible or will require special conditions or cash in advance. . . . (to read the remainder of this article, please log in below.)
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